Despite being a large setting, the staff at Kingwood really care about creating a homely feel. “We have small and personal family groups for each age group,” Claire explains, “creating a home from home approach to ensure each child reaches their full potential.”
But they weren’t exactly happy with the software that they were using. They didn’t have the finance and occupancy information they needed, invoices were taking up to three days every month and they weren’t getting the level of support they needed. It was time for a change.
“Famly is modern, up to date, and simple to use – it’s integral to everything we do. The customer service and support that we receive is outstanding. Something that has been a massive difference compared to our previous software company.”
Once they were using Famly every day, the data being collected was starting to have an impact too. “Now I have information to hand wherever I am and at any time of the day or night,” explains Claire, “and I’m able to use this information much more than I ever used to.”
Now the team at Kingwood can make decisions based on their projected occupancy and get a reliable view of their debt, revenue and other finances whenever they want. What’s more, it’s saving them real time. With their old system, invoicing the parents of more than 300 children used to take them three days. Now? “Half a day,” Claire says.
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