from our expert customer service team
- no matter what plan you’re on.
users each month
We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.
A free, personalised onboarding, and an expert customer service specialist who’ll take you through the platform.
Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.
Your time is precious, so don’t waste it struggling with a feature. Let us help you every step of the way.
Full access to the Training Academy with step-by-step video guides. From invoicing to meal plans, it’s all in there.
Stuck with a feature? Search hundreds of Help Centre articles with screenshots that break them all down.
If parents understand the platform, it’s easier to boost partnerships. So we made a parent app and resources.
Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.
From changing an email address to sending payments, Famly is easy for all family members to navigate.
Here’s why practitioners, owners and parents across the UK love our support system.