Datum der Inkraftsetzung:
Famly ApS, Købmagergade 19, 2. tv, 1150 Copenhagen, Denmark (“Famly”, “we”, “us”, “our”) is the entity responsible for the processing of information in accordance with this Policy. We operate this website and provide the Famly Services, meaning the Famly early childhood service platform and related products, applications and services.
We act as a controller for the personal data collected in accordance with this Policy and ensure that your personal data is processed in accordance with the GDPR or UK GDPR (as may be applicable).
If you are using the Famly Services because the organisation you work for are our customers you are referred to as an “authorised staff user” in this Policy. If your child attends a child care facility that uses the Famly Services, or you are a family member of a child that attends such a child care facility, you are referred to as an “authorised end-user” in this Policy. If you are such an user, Famly may process a limited amount of your information as a controller in accordance with this Policy (see section Data collected and method of collection to know more about what data is collected). All other information, such as children's information, we process on behalf of the controller as a processor in accordance with the Famly Data Processing Agreement applicable to our customer. This Policy does not apply to that information, but here you can find an overview of the types of personal data we generally process as processors in relation to the Famly Services. For more information, reach out to the child care facility.
We may collect certain types of data all depending on how you use our Website and how you interact with us.
Much of the data we collect is provided to us by you directly. We collect and process data when you:
You may provide us with:
The data we may automatically collect via cookies include:
We also process login credentials to the Famly Services (i.e. to login to the Famly platform/app) of authorised staff users and authorised end-users, with the sole purpose of providing access.
We don’t process any sensitive data.
We collect your data for the following reasons (purpose & legal basis):
In certain circumstances, we may collect your personal information on a different legal basis. If we do so, we will explain the processing to you in a supplementary notice.
We may share your data with third parties in the following situations:
We do not sell or rent your data to marketers or third parties.
We always make sure that there is an agreement in place regarding how our third party providers process the data on our behalf. Some of our third-party providers process and store the data outside the EEA/UK. When the processing requires a transfer outside the EEA/UK, we will ensure the transfer is adequately protected in accordance with the GDPR and/or UK GDPR.
We do not keep your data longer than necessary to fulfil the purpose for which it was collected or as required by applicable laws or regulations. Therefore, the retention period may differ. It depends on the type of data and the purpose for which we collect and process it. When we no longer have a valid reason to keep your data, we’ll either delete it or anonymise it so that it doesn’t identify you.
As our customers and/or partners, we keep the data for the duration of the contractual relationship and 5 years thereafter.
For our newsletter, we keep your data as long as you subscribe to it or for two years after our most recent contact with you. If you unsubscribe from it, we will keep your data for two years after you unsubscribe, that way we can demonstrate that we have not sent you any marketing material as of the day you unsubscribed.
The security of your personal data is very important to us. We follow generally accepted industry standards to protect the information. We have in place technical and organisational measures to prevent that your personal data in our possession accidentally or illegally gets deleted, released, lost, impaired or gets to the knowledge of any unauthorized persons, abused or in any way processed against the GDPR and/or UK GDPR.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to protect your personal data, we cannot ensure or warrant absolute security of the information you transmit to us, and you do so at your own risk.
If we become aware of a data breach, we will inform you and the authorities in accordance with applicable law.
We, similar to other tech businesses, use third parties to help us host our Website, provide our services, facilitate the sale process, communicate with you etc. We select our third party partners very carefully. Your data is only shared with them when strictly necessary. Those third parties only process data on our behalf and may not use it for their own purposes.
We use the following third parties:
It’s important to us that you are aware of all your data protection rights and opt-in/opt-out choices. You are entitled to the following:
The right to access - you have the right to request for copies of your personal data.
The right to rectification - you have the right to request us to correct any information you believe is inaccurate.
The right to erasure - you have the right to request us to erase your personal data, under certain circumstances.
The right to portability - you have the right to receive your personal data in a structured, commonly used and machine-readable format (as may be applicable)
The right to restrict processing and object processing - you have the right to request that we restrict the processing of your personal data, under certain circumstances, and a similar right to object to processing. Opt out from marketing material, if you have agreed to receive marketing material, you can always opt-out and unsubscribe by clicking the “unsubscribe” button in the last newsletter email you received.
Withdraw your consent - if the processing is based on your consent you have the right to withdraw it at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdraw your consent.
If you make a request to us, we will answer your request as soon as possible and in any event within one month of receiving your request. If the request is very complex we can extend the period by two additional months. We may decline to process your request if it is unreasonably repetitive, requires disproportionate technical effort, jeopardises the privacy of others, would be extremely impractical or for which access is not otherwise required.
If you have any questions regarding our processing activities or you wish to exercise your rights, you can send us an email: email@example.com
Famly has a Data Protection Officer, who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Attn. Data Protection Officer
Købmagergade 19, 2.
1150 Copenhagen K
We are not required to have a UK representative because we have an establishment in the UK, our subsidiary Famly Ltd.
If you have any concerns about the processing of your personal data, please reach out to us. You also have the right to lodge a complaint with a European data protection authority, for example the Danish Data Protection Agency, the UK Information Commissioner's Office or the German federal data protection authorities.
You will find information on how to lodge a complaint with the Danish Data Protection Agency on their website:
You will find information on how to lodge a complaint with the UK Information Commissioner’s Office on the following website:
You will find further information about how to lodge a complaint in Germany on the following website: https://www.bfdi.bund.de/DE/Buerger/Inhalte/Allgemein/Datenschutz/BeschwerdeBeiDatenschutzbehoereden.html
Our services and website are not directed to children, you can’t use our services if you are under the age of 16.