Personal customer support via phone, email and chat

We are dedicated to making sure that you get the most out of Famly.

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Famly Help Centre

Articles and videos to help management and staff get the most from Famly.

Visit Help Centre
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Setting up Famly

From importing children, to staff permissions, tags and your financial setup

Get started on your setup

For Parents

Articles and videos to help parents get the most from Famly.

Parents Support
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We're here to make it easy

If we believe in one thing at Famly, it’s that every one of you should be able to have a simple, stress-free experience with your Famly platform.

We do things differently over here, with phone, chat, and email support available when you need it, and easy-to-understand support articles or videos when you don’t. We don’t just wait for problems to happen either. We make sure that we understand your priorities and work with you to build a platform that works the way you need it to.

Whatever you need help with, you can be sure we’ve got the answer. It’s what we do best.

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Personal onboarding and setup

When you choose to go with Famly, you’re choosing a more personal way to get set up and running. Every new setting will receive personalised onboarding support, along with access to our full support centre of set-up articles and videos.

We’ll guide you through adding children and parents to the system, making that first invoice run, and even give you the tools you need to pass all that information down to your staffing team. The best part? Unlike most other software providers it won’t cost you an extra penny.

“Famly is modern, up to date, and simple to use – it’s integral to everything we do. The customer service and support that we receive is outstanding. Something that has been a massive difference compared to our previous software company.”

Claire Dancer, Manager, Kingwood Childcare & Pre-school

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Popular support articles

Private messages

Messaging parents or colleagues.

Read article

Staff permissions

How to manage different roles and access.

Read article

Signing children in/out

How to keep track of who is in the nursery.

Read article

Child development

All about observations & learning journeys.

Read article

We are here to help

This is Alex and Ingrid, part of the team you’ll get to speak with over the phone and by message during your onboarding – and whenever else you need them.

Get in touch:
(202) 571-8940

Famly Customer Support Team Alex and Ingrid