We’re here to help

Personal customer support via phone, email and chat

Get in touch:

(202) 571-8940

A helping hand

from our expert support team - no matter what plan you’re on


users each month


satisfaction rate


step-by-step guides

Hundreds of resources at your fingertips

Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us support you every step of the way.

  • Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

  • Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

Try our resources

One for the parents

One for the parents

If parents understand the platform, it’s that much easier to nurture partnerships. So we made parent resources.

  • Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.

  • From changing their email address to managing payments, rest easy knowing parents know their way around.

Start nurturing parent partnerships
Famly supports your with safe software

We take security seriously

We take security seriously

We take security seriously

We know how sensitive personal information is - which is why we want to do everything we can to keep it safe and sound.

  • You’re the Data Controller, we’re the Data Processor. And we’ll only ever process that data in line with our Data Processing Agreement.
  • Read how it’s processed here, as well as how we use firewalls and encryption to protect against unauthorised access and attacks.
  • We don’t settle. We do yearly audits and security checks to ensure our systems are updated, and safe for you to use.

Visiting the website?

If you’re a customer or a potential one, have a look at how we process your data

Are you a Famly customer?

Know exactly what tools we use to help keep your private information as just that - private

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Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

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Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

Sound too good to be true?

Not yet a Famly customer? Get in touch, and we'll show you the whole platform. You'll be able to see all of what Famly has to offer, and if it might be a good fit for your center.

Get a demo
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