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Personal customer support via phone, email and chat

(202) 571-8940

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A helping hand

from our expert customer service team
- no matter what plan you’re on.

½ mil

users each month


satisfaction rate


step-by-step guides

You're never alone

We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.

Personal onboarding

Personal onboarding

A free, personalized onboarding, and an expert customer service specialist who’ll take you through the platform.

In-app support

In-app support

Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.

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Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us support you every step of the way.

Training Academy

Training Academy

Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

Help Centre

Help Centre

Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

Try our resources

One for the parents

If parents understand the platform, it’s easier to boost partnerships. So we made a parent app and resources.

Step guides

Step-by-step guides

Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.


Easy-to-navigate app

From changing an email address to sending payments, Famly is easy for all family members to navigate.

Start nurturing parent partnerships
Gemma Williams
Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

Nikki Smith
Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

Get a free demo

Get a 1-on-1 demo with a member of the Famly team. Ask any question, see any feature - all for free.

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