Free Guide: Handling Tricky Conversations with Parents

Communicating with families can sometimes be hard for childcare staff. We’re here to help.

Difficult conversations with parents happen all the time - from raising tuition to addressing challenging behavior or telling a family your program isn’t the right fit. But, it’s possible to approach them with professionalism, empathy, and confidence. Each section in this guide includes tips on how to communicate and sample language you can use on these topics:

• Raising your program’s rates
• Addressing challenging behavior
• Announcing unexpected closures
• Informing families that they might not be a good fit