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Customer service you can count on, whenever you need it.

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A helping hand

from our expert customer service team
- no matter what plan you’re on.

½ mil

users each month


satisfaction rate


step-by-step guides

You're never alone

We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.

Personal onboarding

Personal onboarding

A free, personalised onboarding, and an expert customer service specialist who’ll take you through the platform.

In-app support

In-app support

Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.

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Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us help you every step of the way.

Training Academy

Training Academy

Full access to the Training Academy with step-by-step video guides. From invoicing to meal plans, it’s all in there.

Help Centre

Help Centre

Stuck with a feature? Search hundreds of Help Centre articles with screenshots that break them all down.

Try our resources

One for the parents

If parents understand the platform, it’s easier to boost partnerships. So we made a parent app and resources.

Step guides

Step-by-step guides

Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.


Easy-to-navigate app

From changing an email address to sending payments, Famly is easy for all family members to navigate.

Start nurturing parent partnerships
Gemma Williams
Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

Nikki Smith
Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Here’s why practitioners, owners and parents across the UK love our support system.

Get a free demo

Get 1-on-1 demo with a member of the Famly team. Ask any question, see every feature - all for free.

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