We're here
to help

Customer service you can count on, whenever you need it

Already a customer? Chat to our customer service team here
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A helping hand

from our expert customer service team - no matter what plan you’re on


users each month


satisfaction rate


step-by-step guides

You're never alone

You're never alone

We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.

  • Get started with a free, personalised onboarding, and an expert customer service specialist to take you through the whole Famly platform.

  • Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.

Start free trial
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Hundreds of resources at your fingertips

Personalised customer service-famly

Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us help you every step of the way.

  • Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

  • Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

Try our resources

One for the parents

One for the parents

If parents understand the platform, it’s that much easier to nurture partnerships. So we made parent resources.

  • Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.

  • From changing their email address to managing payments, rest easy knowing parents know their way around.

Start nurturing parent partnerships
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Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

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Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

Sound a bit too
good to be true?

Try it out yourself. Start your 2-week free trial of the entire platform, and chat to us however much you like. You might even run into Alex or Ingrid!

Start free trial
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