We’re here to help

Customer service you can count on, whenever you need it

Get a free trial
Already a customer? Chat to our customer service team here

A helping hand

from our expert customer service team - no matter what plan you’re on


users each month


satisfaction rate


step-by-step guides

You're never alone

You're never alone

We take customer service seriously. Reach our trained support team in a few clicks, whenever you need them.

  • Get started with a free, personalised onboarding, and an expert customer service specialist to take you through the whole Famly platform.

  • Message our customer service experts instantly in-app, and we’ll have your problems solved within a day.

See why our customer service shines
graphical user interface, text, application, chat or text message, Teams

Hundreds of resources at your fingertips

Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us help you every step of the way.

  • Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

  • Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

Try our resources

One for the parents

One for the parents

If parents understand the platform, it’s that much easier to nurture partnerships. So we made parent resources.

  • Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.

  • From changing their email address to managing payments, rest easy knowing parents know their way around.

Start nurturing parent partnerships
Famly supports your with safe software
Profile picture of Gemma from Maggie & Rose
Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

Nikki Little Learners Profile Picture
Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

Sound too good to be true?

Let us prove you wrong. Get in touch, and we’ll show you the whole platform. You’ll be able to see what else Famly has to offer, and if it might be the best fit for your setting.

Get your free trial
a couple of women smiling