We’re here to help

Support you can count on, whenever you need it

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A helping hand

from our expert support team - no matter what plan you’re on

500,000

users each month

94%

satisfaction rate

275

step-by-step guides

You're never alone

You're never alone

We take support seriously. Reach our trained support specialists in a few clicks, whenever you need them.

See why our support shines
  • Get started with a free, personalised onboarding, and an expert support specialist to take you through the whole platform.

  • Message our support experts instantly in-app, and we’ll have your problems solved within a day.

Hundreds of resources at your fingertips

Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us support you every step of the way.

Try our resources
  • Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

  • Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

One for the parents

One for the parents

If parents understand the platform, it’s that much easier to nurture partnerships. So we made parent resources.

Start nurturing parent partnerships
  • Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.

  • From changing their email address to managing payments, rest easy knowing parents know their way around.

Gemma Williams
Maggie & Rose

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

Nikki Little Learners Profile Picture
Nikki Smith
Little Learners Pre school

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

Sound too good to be true?

Let us prove you wrong. Get in touch, and we’ll show you the whole platform. You’ll be able to see what else Famly has to offer, and if it might be the best fit for your setting.

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