We’re here to help

Support you can count on, whenever you need it

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A helping hand

for whatever you need - no matter what plan you're on

We've got over


users each month



satisfaction rate



step-by-step guides

You're never alone

You're never alone

Reach out to our support team in a few clicks, and rest easy knowing there's a friendly face to count on.

Learn how we support you
  • Get started with a personalised onboarding, and a dedicated team member to take you through the platform.

  • A special in-app chat function so you can message us instantly, and get support when you need it the most.

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Hundreds of resources at your fingertips

Hundreds of resources at your fingertips

Your time is precious, so don’t waste it struggling with a feature. Let us support you every step of the way.

Try our resources
  • Full access to our Training Academy with step-by-step video guides. From invoicing to adding meals, we're here to help.

  • Feel a little stuck? We've got hundreds of Help Centre articles with screenshots to break down every feature.

One for the parents

One for the parents

If parents understand the platform, it’s that much easier to nurture partnerships. So we made parent resources.

Start nurturing parent partnerships
  • Dozens of articles and step-by-step tutorials to help parents get to grips with the platform.

  • From changing their email address to managing payments, rest easy knowing parents know their way around.

Famly helps you with nurturing parent partnerships

Our customers feel supported

Your opinion matters. Here’s why practitioners, owners and parents love our support system.

“The support is brilliant - instant! When you send a message you get a response straight away. With any feedback we have, or changes to the app, support are always really responsive.”

Gemma Williams, Maggie & Rose

“The customer service is amazing, it has been easy to follow from start to set up and someone is always on hand to give you support and advice. This service continues once set up and launch is complete.”

Nikki Smith, Little Learners Pre school

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Sound too good to be true?

Let us prove you wrong. Get in touch, and we’ll show you the whole platform. You’ll be able to see what else Famly has to offer, and if it might be the best fit for your setting.

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